What's it like working for Sun?
It's challenging yet rewarding. That's mentioning the good part of working for a telco. You work hard, you're rewarded 10 fold. We have these monthly quotas we need to reach and by "we need to reach" I mean you have to hit your individual quota at all cost. When you hit it you get commissions that will make your jaw drop. However I feel like I should move to the next part.
Why did I leave Sun?
Most people think working for a huge company like Sun Cellular can set you for life. I'm not surprised because back when Sun was still under the hood of Digitel, things were going well. Now Sun to me is like a sinking ship. I'm not gonna lie because everything from the Plans even up to the signal was affected when Smart acquired Digitel.
We were being fried in a hot pan for all the subscribers who didn't pay their monthly fees aka those people who cash out for the phone and nothing but the phone.
To eloquently put it, the company was losing billions and the company is blaming us. The employees who gave them customers.
This already was a sign that this job is not stable. Besides the never ending complaints from subscribers with their signal, I felt like I needed to jump into a lifeboat to save myself.
Which brings me to my next topic..
Bad Business Decisions
As someone who works in frontline, I had no idea why in the world did they shutdown their cell sites across the country to merge it with Smart. To have better signal? My gawd.
Not only are they shooting themselves in the foot but they're making a bad name for themselves.
Ever since the cell sites shutdown a lot of angry subscribers with pitchforks and knives came rushing down to customer service. Just kidding, they only had threats to end their 2 year contract which by the way, they cannot. Poor subscribers.
I was always caught up in situations where I cannot answer a subscriber's complaint of lost signal in his area where Sun used to thrive even though I already asked support from upper management's super fast and ever responsive technical team. Worst yet, they're subscribed to a 2 year contract.
What the hell is happening to Sun?
Sun was better off without Smart's meddling of their cell sites.
How can they recover from billions of losses if they lost credibility starting with their signal?
Despite the mishaps going around Sun, I still had faith with the company. But I felt like I needed something else I can grow old with. I cannot stress myself every month with a boss that pressures me to sell plans like my life depended on it and handle complaints from those poor people I sold it to. I decided to leave and look for work somewhere else.
Could Sun recover from all the things that happened? They could. Since damage has been done, all they can do is improve customer service, and by that I mean offer them refunds for those days or months they lost signal, reward them discounts, anything that involves money because plans aren't cheap and people are cheap nowadays.
As for me, I'm currently employed and it doesn't involve sales. Hooray!
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