Saturday, January 14, 2017

Why I Left Sun Cellular




What's it like working for Sun?

It's challenging yet rewarding. That's mentioning the good part of working for a telco. You work hard, you're rewarded 10 fold. We have these monthly quotas we need to reach and by "we need to reach" I mean you have to hit your individual quota at all cost. When you hit it you get commissions that will make your jaw drop. However I feel like I should move to the next part.

Why did I leave Sun?

Most people think working for a huge company like Sun Cellular can set you for life. I'm not surprised because back when Sun was still under the hood of Digitel, things were going well. Now Sun to me is like a sinking ship. I'm not gonna lie because everything from the Plans even up to the signal was affected when Smart acquired Digitel.
We were being fried in a hot pan for all the subscribers who didn't pay their monthly fees aka those people who cash out for the phone and nothing but the phone.
To eloquently put it, the company was losing billions and the company is blaming us. The employees who gave them customers.
This already was a sign that this job is not stable. Besides the never ending complaints from subscribers with their signal, I felt like I needed to jump into a lifeboat to save myself.
Which brings me to my next topic..

Bad Business Decisions

As someone who works in frontline, I had no idea why in the world did they shutdown their cell sites across the country to merge it with Smart. To have better signal? My gawd.

Not only are they shooting themselves in the foot but they're making a bad name for themselves.
Ever since the cell sites shutdown a lot of angry subscribers with pitchforks and knives came rushing down to customer service. Just kidding, they only had threats to end their 2 year contract which by the way, they cannot. Poor subscribers.

I was always caught up in situations where I cannot answer a subscriber's complaint of lost signal in his area where Sun used to thrive even though I already asked support from upper management's super fast and ever responsive technical team. Worst yet, they're subscribed to a 2 year contract.
What the hell is happening to Sun?

Sun was better off without Smart's meddling of their cell sites.
How can they recover from billions of losses if they lost credibility starting with their signal?

Despite the mishaps going around Sun, I still had faith with the company. But I felt like I needed something else I can grow old with. I cannot stress myself every month with a boss that pressures me to sell plans like my life depended on it and handle complaints from those poor people I sold it to. I decided to leave and look for work somewhere else.

Could Sun recover from all the things that happened? They could. Since damage has been done, all they can do is improve customer service, and by that I mean offer them refunds for those days or months they lost signal, reward them discounts, anything that involves money because plans aren't cheap and people are cheap nowadays.

As for me, I'm currently employed and it doesn't involve sales. Hooray!

Sunday, May 24, 2015

Bonista Beach Resort Honest Review

Bonista is a beach resort in Escalante City which is approximately 92.2 kilometers away from Bacolod City. It's very far so why did we go there instead of going someplace nearer you ask? That's what adventure is suppose to be and you end up loving or regretting it.
Bonista wasn't our pick at first but we decided to go for it because most resorts were jam packed during the summer. Even though resorts are available whole year round, it's suppose to be that time of the year. Okay then.
One thing about Bonista is how beautiful and clean it looked in photos. Their website has prices ready for reference so you wouldn't have any trouble looking for pricing unlike other resorts which is freakishly hard to reach by phone, landline or human.

Photo from their website
There's no corkage fee if you plan to visit at daytime

For prices, they have cheap rates for tables. We got a table for 15 even though we were only 3.
Make sure to call before placing reservations because seats and tables are limited.
When everything is ready, travelling there is the hard part. When I mean hard, I mean prepare yourself for a long odyssey in the wilderness and pray your vehicle doesn't break down in the middle of the road hard. Reaching Escalante is a long trip which can get you around 2 hours and 30 minutes if you ride the bus. The aircon bus fare is P145 pesos for each person. I highly recommend you take the non-stop bus trip with no annoying kids at the back. You'll thank me later.
At Escalante, we went straight for the market to hire a tricycle to get us to the resort and back. It is absolutely vital you talk the driver into fetching you at the resort at a given time or else you and your mates will Bear Grylls your way out of the wilderness, no seriously, there are no vehicles to get you there and the way back is kilometers away, so it's you versus the way home.
We paid P200 to the driver - that's for the three of us to get to Bonista. I know you're thinking that's a ripoff but trust me, it's worth it. Every inch you travel is worth every centavo.
Your butt is gonna get a lot of abuse from the rocky road along the way. Prepare for it.

    I wasn't joking when I meant your butt is gonna take a beating

Nope

I'm 

Not.

The tricycle ride took us a long time before we finally arrived, given the place is very secluded. An attendant welcomed us and walked us to our table, with chairs that look a lot like this.

I'm guessing plastic chairs are expensive in Escalante

So after hours of travelling and butt abuse, we finally smelled the sweet scent of touchdown. Though the resort isn't to what I expected. To be honest the place is small. A beach here, mangrove trees there, and a cliff at the right, which is awesome by the way. There's a volleyball court where you and your friends can play and a swimming pool which we didn't had the chance to swim because apparently there happens to be a huge body of water right beside it with no P50 fee. So anyway, moving on.
The water is blue like in the photos and there's a big mangrove tree you can hide under the shade. My friends enjoyed their swim until the low tide arrived. The beach shore on the other hand has a lot of seaweed and trash.




Mother Nature has a case of the humans

To be honest we had a decent stay in Bonista, however we had the time to settle down and relax after long hours of travelling. There wasn't much to do during our stay but sit down and talk about games, people and the universe around us. It was curiosity that led us straight there and we just charge everything to experience. Late in the afternoon our tricycle went back to get us to the nearest bus terminal. We paid him P150 so in all that's P350. P200 for the way in, P150 for the way out. We had to haggle to make it P350. The guy was asking for P400. Nice try.

We arrived at the nearest bus terminal and after a few hours, we arrived home in Bacolod. Did we enjoy Bonista? To be honest, not really. Though I won't say Bonista is an awful resort like what foreigners say at tripadvisor.com, Bonista is a good resort for local Escalantanese (I hope I'm saying it right) who have the resort a stone's throw away. It's an okay resort, it's not perfect and it definitely needs improvement and cleaning, especially the cleaning.

Overall Bonista is not worth the trip if you live far away from Escalante, however it's a decent resort if you live not far from it. Will we go back? I'm afraid not.

The Good:
+No corkage fee for day visit
+Cheap rates
+Accomodating staff

The Bad:
-Secluded
-Place is small

Maybe they should:
*Clean the place
*Add more signs on the road for tourists
*Have transportation for visitors